Features · Automate

AI chatbot

An assistant trained on the store's own catalogue, policies and answers.

The AI replies to customers around the clock using the merchant's products, knowledge-base entries and settings, in their tone and language. A deterministic main menu handles buttons and ordering; the AI handles free-text questions and hands over to a person when asked.

What it can do

• Enable or pause the bot per store; choose tone, language, greeting and fallback message
• Knowledge base from typed text, web pages (crawled) and files, with per-entry on/off
• Main menu for buttons, product browsing and chat ordering
• Escalation to a human after a set time, or when the customer asks
• Chat logs to review what the bot said

Dashboard screens

• Bot setup

  Switch the bot on, set tone, language, greeting, fallback and escalation.

  Open in demo

• Main menu

  Configure the buttons customers see.

  Open in demo

• Knowledge base

  The entries the bot answers from — text, URLs and files — plus the live catalogue.

  Open in demo

• Chat logs

  Conversations the bot handled.

  Open in demo

In the live demo

An enabled bot with sample knowledge entries and logs.

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