Features · Engage
Conversations
One inbox for WhatsApp and Instagram, with the AI in front and people behind it.
Every customer thread from WhatsApp and Instagram lands in one shared inbox. The AI assistant answers routine questions; when a customer asks for a person, the chat joins a queue and an available agent takes over, with the full history in front of them.
What it can do
- Unified inbox with channel, status (open, waiting, assigned, resolved) and search filters
- Live support queue: waiting customers are pinned to the top, oldest first
- Take over from the AI, transfer to another agent, resolve and reopen
- Agent availability toggle so hand-offs only reach people who are online
- Cancel an order or send a payment link from inside the chat
- Rich messages: product cards, shared reels and stories, media, delivery ticks
- Meta's 24-hour messaging window is shown as guidance; first contact uses an approved template
Dashboard screens
- Open in demo
Conversations
The inbox: thread list, chat panel, take-over, transfer, resolve, cancel-order and payment-link actions.
- Open in demo
Support tickets
Ticket list for issues that continue as a call-back or email.
- Not in the demo
Calls
WhatsApp Calling: call history and browser calling. Requires a connected WhatsApp number.
In the live demo
A working inbox with WhatsApp and Instagram threads, and a 'Simulate a customer request' button that creates a live hand-off you can look at (it stays in your browser and sends nothing).
| Customer | Channel | Status | Last message |
|---|---|---|---|
| Priya Sharma | Resolved | Got it, thanks! | |
| Karan Mehta | Open | Great, one more question — do you have this in size L? | |
| Ananya Iyer | Resolved | Thank you so much for the quick help 🙏 | |
| Rahul Verma | Open | Yes please | |
| @meera.styles | Open | omg yes please | |
| @rahul.kicks | Waiting | ok thanks, waiting |
Common questions
- What happens when the AI can't answer?
- The customer's request moves the chat to Waiting and it is offered to an available agent. The AI keeps handling the chat until a person takes it over.
- Can I message a customer who hasn't written first?
- On WhatsApp, first contact needs an approved message template; free-form replies are allowed inside the 24 hours after the customer's last message. Instagram has the same 24-hour rule and no template system.