Features · Engage

Customers and contacts

Who your customers are, whether you may message them, and how to group them.

Customers come from the store with lifetime value and order counts, marked with their WhatsApp opt-in status. Contacts are the messaging audience: tag them, build segments, import a list, and save audiences to reuse in broadcasts.

What it can do

• Customer list with lifetime value, order count, city and WhatsApp opt-in / opt-out state
• Per-customer timeline of orders and conversations
• Contacts with tags, saved custom audiences and segments (for example by order history or location)
• CSV import
• Opt-outs (a customer replying STOP, or turning off marketing messages) are honoured — those contacts are excluded from broadcasts

Dashboard screens

• Customers

  Store customers with lifetime value and WhatsApp opt-in status.

  Open in demo

• All contacts

  The messaging audience with search and tags.

  Open in demo

• Tags

  Create and manage contact tags.

  Open in demo

• Segments

  Saved audiences built from filters.

  Open in demo

• Import

  Bring contacts in from a CSV file.

  Open in demo

In the live demo

Eight sample customers with mixed opt-in states, contacts, tags and segments.

Keep exploring